Help center

Billing, data and support

Choose a plan and subscribe

Recall's plan covers your whole household. Choose monthly, or a longer plan to save.

How-to 1 min read

Billing, data and support

Contact support

Send a request to the Recall team, attach screenshots, and follow the conversation in My Requests.

How-to 1 min read

Billing, data and support

Delete your account or a household

How to permanently delete a household or your account. Download your data first, as this can’t be undone.

How-to 1 min read

Billing, data and support

Export all your data

Download a PDF or Excel copy of your household’s records any time, even after cancelling.

How-to 1 min read

Billing, data and support

How plans and billing work

One plan per household, paid by the owner. What happens when you change plans, cancel or delete, and what happens to your records.

How-to 2 min read

Billing, data and support

I see “Choose a Plan” instead of my pets

Recall shows Choose a Plan when the household you're in doesn't have an active plan. Here's how to sort it out.

Troubleshooting 1 min read

Billing, data and support

Manage billing, change plans or cancel

Household owners can update their card, switch plans, download receipts or cancel from the billing page.

How-to 1 min read