Delete your account or a household

You can permanently delete a household you own, or your whole account. Both can't be undone, so download your records first.

Warning: Deleting is permanent. Download a copy of your records first. If you only want to stop paying, cancel your plan instead; that keeps your records.

Delete a household (owners)

1. Switch to the household you want to delete.
2. Go to Settings and open the Your data tab.
3. Under Delete Team, select Delete Team and confirm.

The household's pets, records and settings are permanently deleted for every member, and its plan is cancelled straight away. The household that came with your account can't be deleted this way; it's deleted with your account.

Delete your account

1. Go to Settings and open the Your data tab.
2. Under Delete Account, select Delete Account.
3. Enter your password and confirm.

• Households you own are deleted too, with all their pets and records, for every member, and their plans are cancelled straight away. If others still use a household you own, talk to them first.
• In households you've joined, what you logged stays in their pets' records.