If you can't find an answer in the help articles, send a request to the Recall team from inside the app. You can follow the conversation and reply under My Requests.
Send a request
- Open your account menu and select Support.
- Select New request.
- Enter a Subject, and describe what's happening in Message.
- Add Attachments if they help, like screenshots or photos.
- Select Submit.
What to include
- What you were trying to do, and what happened instead.
- Which pet, routine or product it involves.
- Your device and browser, like "iPhone, Home Screen app".
- A screenshot, if you can.
Follow up
Open Support › My Requests to see each request's status and messages. Open a request to read replies and send your own. You'll also get an email when we reply, unless you turn that off in your notification settings.
Note: Can't sign in? Email recall@managemorestressless.com from the address on your account instead.