A Recall plan belongs to a household, not a person. The household owner subscribes, and everyone they invite is covered.
Plan lengths
There are monthly, six-month and annual plans. Longer plans are billed less often and cost less per month. Choose a Plan shows each plan's price and savings, and marks the best value. Choose a plan and subscribe.
Who manages billing
Only the household owner. Billing opens on a secure page from our payment provider, Stripe, where the owner can change plans, update the card, download receipts or cancel. Learn how to manage billing.
More than one household
Each household needs its own plan. If you join someone else's household, their plan covers you there.
If the plan ends
If a plan is cancelled or a payment fails, everyone in the household sees Choose a Plan instead of their pets. Nothing is deleted:
- Your records stay until the household or account is deleted.
- You can still download everything with Download all your data.
- Subscribe again at any time to pick up where you left off.
Deleting instead of cancelling
Important: Deleting a household, or the owner deleting their account, cancels its plan straight away and permanently deletes its records for everyone. Read this before deleting.