Push usually stops because the device dropped it after an update or a long time without opening Recall, or because notifications are blocked in the device's settings.
If you see a banner in Recall
- "Push stopped on this device": select Turn it back on.
- "Notifications are blocked on this device": allow notifications in your device's settings (see below), then reload Recall.
Check these
- Send a test. Go to Settings, open the Profile tab and scroll to Notifications. If push is off for this device, select Turn on. Then select Send a test.
- On iPhone or iPad, open Recall from the Home Screen. Push doesn't work in Safari itself.
- Allow notifications for Recall.
- iPhone or iPad: Settings › Notifications › Recall, then turn on Allow Notifications.
- Android: in your phone's settings, find the notification settings for Recall, or for Chrome.
- Computer: allow notifications for Recall in your browser's site settings.
- Check Focus or Do Not Disturb, which can silence notifications.
- Don't use a private or incognito window. These always block notifications.
- Remove the device and turn push on again. Select Remove next to the device, then Turn on.
Still not working?
If notifications show in the bell but not on your device, contact support with your device and browser, and whether Send a test arrives. If they don't show in the bell either, the reminder may not be sent to you. Check that you're included.