Dose reminders come from routines, so start by checking the routine includes you. Then check your notification settings and, if reminders show in the bell but not on your phone, push.
1. Check the routine
- Go to Care › Manage › Routines. Make sure the routine isn't Paused and shows a Next dose.
- Select Edit. Under Reminders, Send a reminder when it's due should be on.
- Under Who gets it, make sure you're included: Everyone in the household, or Choose people with your name ticked.
2. Check your role
Reminders only go to people whose household role includes Log doses & check-ins.
3. Check your notification settings
In Settings › Profile › Notifications, make sure Bell is ticked for Medication reminders under Care, along with Push or Email if you want them.
4. Check the time
Reminders follow the household's timezone. If they arrive at the wrong hour, check the household timezone.
5. Check push on your device
If reminders show in the bell but not on your phone, fix push notifications.
How reminders are sent
- One reminder per routine and time, listing every dose in it, sent when they come due.
- Recall doesn't send reminders for doses that came due more than 30 minutes ago, for example after a routine was resumed or edited. Those doses still show on Care.
- Goal routines, like "3 times a week", only nudge you on days you'd otherwise fall behind.
- Paused routines send nothing.
Still not working?
Contact support with the routine's name, the time you expected the reminder, and whether it appeared in the bell.