Why Recall asks for two-factor and a support PIN

Your pets' health records are private, so every Recall account needs two protections before you can use the app:

• Two-factor authentication: a 6-digit code from an authenticator app, asked for when you sign in.
• A support PIN: 6 digits only you know. If you're ever locked out and contact us, we ask for it to confirm it's really you.

Until both are set up, Recall takes you to Settings, where a Finish securing your account banner shows what's left.

Finish setup

1. Go to Settings and open the Security tab.
2. Turn on two-factor authentication.
3. Set your support PIN.
4. When both items in the banner show ✓, select Continue to Recall →.

Still being sent back to Settings after finishing? Here's what to check.

Tip: Once you're set up, add a passkey to sign in with Face ID or your fingerprint instead of typing a code.