A count that doesn't match the shelf usually means a dose or restock was logged differently from what really happened. You can see every change on the product's Activity tab, and correct the count on the Supply tab.
Find what changed
- Open the product in the Cabinet and go to the Activity tab.
- Select Doses or Stock to narrow the list.
- Look for doses logged twice, amounts that look wrong, or a restock that's missing.
Common causes
- Past doses were added. Doses logged with an earlier date still come out of today's stock.
- A dose was logged twice. Remove the extra one and its stock goes back.
- A restock wasn't recorded, or was entered with the wrong amount.
- Pills were dropped, split differently or given away without being logged.
- It's tracked by rough level. Rough-level products are never counted down. Compare the two ways of tracking.
Correct the count
- On the Supply tab, select the open restock.
- Change Left now to what you really have. If the starting amount was wrong, change Started with instead; Left now moves with it.
- Select Save.
If a restock is used up or thrown out, select Mark finished rather than deleting it, so it stays in the history.
Still wrong?
Contact support with the product name, what the Cabinet shows, and how many you really have.