An invite only works for the email address it was sent to, and only with the newest code. Most problems come from signing in with a different email, or a code that's expired or been replaced.
You don't see the invite banner
- Check which email you're signed in with. The invite is tied to one address. If you used a different one, ask the person who invited you to cancel the invite and send a new one to the address you use.
- Finish account setup. The banner appears after you've verified your email, turned on two-factor and set a support PIN.
- You may already be a member. Open the household menu and look under Switch households.
The code doesn't work
- Check for typos. Codes are 6 characters, shown with a dash in the middle, and you can type them with or without it. They never use 0, O, 1, I or L, so a character that looks like one of those is something else.
- "This invite has expired." Codes last 7 days. Ask the owner for a new code.
- "Too many wrong tries." After 5 wrong tries, the code locks. Ask the owner for a new code.
- A new code was made. Only the newest code works.
For owners
In Settings › Household, under Pending Team Invitations, each invite shows its code and status: an expiry date, Expired, or Locked (too many wrong tries). Select New code to replace it.