Recall sends you back to Settings until two-factor authentication and a support PIN are both set up. This usually means one of them was started but not finished.
Find what's missing
- In Settings, look at the Finish securing your account banner. Any item with ○ instead of ✓ still needs doing.
- Open the Security tab.
- Finish whichever item is missing: turn on two-factor authentication or set your support PIN.
If two-factor still isn't done
If you see Finish enabling two factor authentication, the setup was started but not confirmed. Scanning the QR code isn't enough on its own. Type the current 6-digit code from your authenticator app into Code and select Confirm.
If your PIN won't save
Recall turns down easy-to-guess PINs, like the same digit six times (444444) or a straight run (123456 or 654321). Choose 6 digits without a pattern, and type the same PIN in New PIN and Confirm PIN.
Still stuck?
Contact support and tell us which banner items show ○.