If you can't get a code from your authenticator app, you can still sign in with a recovery code or a passkey. If neither is available, support can help after confirming it's you.
Use a recovery code
- Sign in with your email and password.
- On the code screen, select Use a recovery code.
- Enter one of the recovery codes you saved when you set up two-factor, and select Log in.
Once you're in, go to Settings › Security, set up two-factor on your new phone, then select Regenerate Recovery Codes and save the new set.
Use a passkey
If you added a passkey on another device, like a laptop or tablet, sign in there and select Use a passkey instead.
If codes from your app don't work
Authenticator codes depend on your phone's clock. Make sure your phone's date and time are set automatically, then try a fresh code.
If none of these work
Email recall@managemorestressless.com from the address on your account. We'll ask for your support PIN to confirm it's you before resetting two-factor.