A saved report only includes the pets, dates and sections in its settings, so most gaps come from those settings. To check them, open Insights, go to the Reports tab, open the report and select Edit.
A pet is missing
All pets means your active pets. Pets who are archived or have passed away aren't included. Select them by name under Pets instead.
Older entries are missing
Ranges like 90 days count back from the day you make the file, not the day you saved the report. Choose All time, or Custom with your own dates.
A section is missing
Under Include, turn on the section you want.
- Routine doses (given, skipped, not logged) and Cabinet stock are off until you turn them on.
- Photos and Body map are separate from the Activity log.
A tracker or dose is missing from the activity log
Under Activity log, check the tracker is selected, or choose All trackers. Medication doses, Body map notes and Diagnosis entries each have their own option.
You can't make or download reports
Reports need Reports & exports in your household role. Ask the household owner. See what each role includes.
A report from a pet's profile looks different
The export on a pet's profile has its own options. Its tick boxes only change the PDF; the Excel file always has everything. Learn about exporting from a pet's profile.