If every dose is off by the same number of hours, the household timezone is usually the cause. If only one routine is off, check that routine's times and repeat settings.
Every dose is off by the same few hours
Recall uses your household's timezone for every dose and reminder, whatever your phone is set to.
- Go to Settings and open the Household tab.
- Under Timezone, check the Country and Timezone.
- If they're wrong, choose the right ones and select Save.
Only the household owner can change the timezone. Learn more about the household timezone.
One routine is off
Go to Care › Manage › Routines and select Edit on the routine. Check:
- The times under When, including AM and PM.
- The Repeat option and the Starts date.
- The NEXT DOSES preview, which shows exactly when the next ones are due.
A routine timed after the last dose keeps drifting
With A set time after the last dose, each dose is timed from when the one before was given. If doses are logged late, the next one moves later too. When you log late, use Adjust and set the real Time given.
You're traveling
Doses stay on household time while you travel. If your pets are with you for a while, the owner can change the household timezone, then change it back when you're home.
Around a clock change
Doses stay at the same local time when the clocks change for daylight saving. If times look an hour off afterwards, check the household timezone.